FAQs

1. Can fairy lights be used outdoors, and are they weatherproof?

Yes, our commercial-grade fairy lights are designed for outdoor use and come with weatherproof ratings such as IP67. 

2. How do I install fairy lights safely and securely?

To install fairy lights:

• Use adhesive hooks or clips for walls and ceilings.
• For outdoor installations, use zip ties or weatherproof clips.
• Avoid overloading electrical outlets and use appropriate extension cords if needed.
• Keep fairy lights away from flammable materials and ensure they are securely attached to prevent accidents.

3. Are fairy lights energy-efficient, and how much electricity do they consume?

Our fairy lights use energy-efficient LED technology combined with a low voltage 24V transformer, consuming minimal electricity. This makes them ideal for both residential and commercial location on a nightly basis.

4. Can fairy lights be connected to create longer strands?

Yes, our outdoor fairy lights are 10m in length and have end-to-end connectors that allow multiple strands to be linked together. You can connect strings up to 100m in length before you'll need a second transformer.

5. What power options are available for fairy lights?

Our Fairy lights come in low voltage 24v combined with an Australian Safety Approved transformer. Everything is IP67 rated which means it's fully weatherproof. You only need one power outlet to power up to 100m of lights.

6. How long do fairy lights typically last, and are they replaceable?

Our LED fairy lights will last over 50,000 hours. Thats years of nightly use.

7. Are there color and brightness options for fairy lights?

Our outdoor string lights come in a warm white 2700k. This is the ideal colour and brightness for both residential and commercial placements.

8. How do I clean and maintain my fairy lights?

To clean our fairy lights:

• Turn off and unplug them.
• Wipe gently with a soft, damp cloth to remove dust.
• Avoid soaking or submerging them in water.
• Store them neatly in a cool, dry place to prevent tangling and damage.

9. Are fairy lights safe for children and pets?

Our LED fairy lights are safe as they produce minimal heat and have low voltage. However, keep them out of reach of small children and pets to prevent choking hazards or entanglement.

10. What should I do if a section of my fairy lights stops working?

First, check for:

• Loose connections or damaged wires.
  
• Faulty power sources.

If none of these solve the problem, the strand may need to be replaced. Always inspect lights before use and handle them carefully to avoid damage.

11. Can fairy lights be used for events like weddings, parties, or holidays?

Absolutely! Our commercial-grade Fairy lights are perfect for creating enchanting atmospheres at events like weddings, parties, or holidays. They can be draped over tables, wrapped around trees, or used in DIY centerpieces to elevate the décor.

12. Do fairy lights come with warranties or return policies?

Yes, our fairy lights come with a 2-year warranty.